
1318 N Main Street Street Suite 115
Summerville, SC 29483
contact@excelcontinuingeducation.com
877-CECOURSE (232-6877)
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🔧 Computer Troubleshooting Tips for A Better Experience
If you're having trouble finding where you left off in your course, experiencing buffering, or noticing that the video isn’t progressing, try these steps for a smoother experience. Please note that these issues are not caused by the video itself, but readjusting, updating, or optimizing your computer system may help.
📣Be sure to use an updated browser. We recommend Google Chrome.
✅ Refresh the Page – A simple refresh can help reload your progress.
🗑 Clear Cache & Cookies – Stored data may be interfering. Try clearing your browser’s cache and cookies, then reopen the course.
🔄 Log Out & Back In – Sign out of your account and log back in to see if your progress updates.
🚫 Disable Ad Blockers or Extensions – Some browser extensions may prevent progress from saving properly.
📡 Check Your Internet Connection – A weak connection can cause loading issues. Move closer to your Wi-Fi router or restart your modem.
💾 Ensure You’re Using the Same Device – Progress may not sync properly if switching between devices without saving.
❌ Close Unnecessary Tabs or Programs – Too many open tabs or background apps can slow down your computer and cause loading issues.